This Privacy Policy describes tw88's practices regarding personal data protection in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. By using the tw88 platform, you agree to the collection and use of your information as described herein.
Tw88's Six Pillars of Data Protection
We do not merely comply with the law — we go further to ensure your personal data remains safe and under your control at all times.
Advanced Encryption
All personal data and financial transactions are protected with SSL 256-bit encryption. Your information is fully encrypted from your device to tw88 servers with no gaps.
Secure Data Storage
Your data is stored on servers protected by multi-layered access control systems, enterprise-grade firewalls, and real-time threat monitoring around the clock.
No Data Sales
Tw88 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, not us.
Full User Control
You have the right to access, correct, or request the deletion of your personal data at any time via your account settings or by contacting the tw88 support team.
Malaysia PDPA Compliance
Tw88's privacy practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a local user are always protected.
Data Breach Notification
In the event of any security incident involving your data, tw88 is committed to notifying affected users in a timely manner and taking immediate remedial action.
1 Information We Collect
Tw88 collects various types of personal information from users to ensure our platform operates securely, fairly, and in compliance with regulatory requirements. Data collection only takes place when you interact directly with our platform — whether during registration, transaction processing, or day-to-day use.
The data we collect can be divided into three main categories:
| Category | Data Type | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number, identity document images | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, bank name, deposit and withdrawal transaction records | Mandatory |
| Technical Data | IP address, device type, web browser, operating system, access logs | Automatic |
| Behavioral Data | Game history, wagering patterns, session duration, favourite games | Automatic |
| Communication Data | Customer support correspondence, feedback, and complaints | Where applicable |
Tw88 does not collect more information than is necessary for the stated purposes. The principle of data minimisation is central to our privacy practices. You may also choose not to provide certain information, though this may limit your ability to use some platform features.
2 How We Collect Data
Tw88 collects your personal data through several different methods, depending on how you interact with our platform:
- Directly from You: Information you provide when registering an account, completing the KYC verification process, submitting customer support requests, or filling in feedback forms.
- Automatically: Technical and behavioral data is collected automatically via cookies, tracking pixels, and server logs when you use the tw88 platform.
- From Trusted Third Parties: Identity verification information from licensed KYC providers, transaction information from approved payment processors, and fraud prevention data from security partners.
- Via Mobile App: If you use the tw88 app, additional technical data such as device type and operating system version may be collected for performance optimisation purposes.
All data collection methods are transparent and carried out with your explicit consent. If you register using a third-party login method, tw88 will only receive the information you have explicitly authorised.
3 Purpose of Personal Data Use
Tw88 uses your personal data for lawful and limited purposes. We will not use your data for any purpose beyond what is stated here without first obtaining your renewed consent.
- Account Management: To create, verify, and manage your user account, including the KYC process required by regulatory compliance.
- Transaction Processing: To process deposits, withdrawals, and ensure the accuracy of financial records between your account and the tw88 system.
- Platform Security: To detect and prevent fraud, money laundering, account abuse, and any suspicious activity.
- Customer Support: To identify you when you contact our support team and provide accurate, high-quality assistance.
- Platform Improvements: To analyze usage patterns and improve service quality, user interface, and overall gaming experience.
- Legal Compliance: To fulfill regulatory obligations, respond to inquiries from lawful authorities, and maintain records as required under Malaysian law.
- Service Communications: To send you important notifications related to your account, security, terms updates, or transaction information.
Tw88 will not use your data for marketing or promotional purposes without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.
4 Data Sharing & Disclosure
Tw88 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where tw88 may need to share your information with certain parties for legitimate operational and legal compliance purposes:
- Licensed Payment Processors: Required transaction information is shared with approved payment service providers to enable deposits and withdrawals to be processed securely.
- Identity Verification Providers: Required KYC data is shared with licensed and trusted third-party identity verification services to meet anti-money laundering (AML) requirements.
- Game Providers: Required game session data may be shared with licensed game providers to ensure games function correctly and fairly.
- Legal Authorities: tw88 will disclose required data to law enforcement agencies, courts, or regulatory bodies when mandated by a valid court order or Malaysian law.
- Security Partners: Limited technical information may be shared with fraud prevention and cybersecurity services to protect our platform and users.
All third parties we work with are bound by strict data confidentiality agreements and are only permitted to use your data for the stated purposes. tw88 ensures that every partner meets data security standards equal to or exceeding our own.
5 Data Security
Tw88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unauthorised disclosure.
Key security measures we implement include:
- Data encryption in transit using TLS 1.3 and SSL 256-bit protocols for all communications between your device and tw88 servers.
- Data encryption at rest for all sensitive information, including financial details and identity documents.
- Role-based access control (RBAC) ensures that only authorised staff can access user data, and only to the extent required for their duties.
- Continuous 24/7 security monitoring with automated threat detection systems and a dedicated cybersecurity team.
- Regular security audits conducted by independent third parties to identify and address any system vulnerabilities.
- Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.
While tw88 employs industry-leading security measures, no system can guarantee absolute security. We encourage you to help protect your account by using a strong password and enabling 2FA.
6 Cookies & Tracking Technologies
The tw88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you browse the tw88 platform.
The types of cookies we use are as follows:
- Essential Cookies: Required for basic platform functions such as login authentication, session security, and cart management. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform to help us identify technical issues and improve performance.
- Functional Cookies: Saves your preferences such as language, display settings, and other options to deliver a more personalised experience.
- Analytics Cookies: Used to understand aggregate usage patterns for platform improvement purposes. This data is not linked to your personal identity.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may prevent you from accessing certain tw88 platform features properly.
7 User Rights Regarding Personal Data
Under Malaysia's Personal Data Protection Act 2010 and tw88's privacy policy, you have the following rights regarding your personal data:
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request the correction of any data that is inaccurate, incomplete, or outdated.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your personal data in a machine-readable format for transfer.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances permitted by law.
To exercise any of the rights above, please contact the tw88 support team via live chat on the platform. We will process your request within 30 days business days. In some cases, we may need to verify your identity before processing the request.
8 Children's Data
Tw88 is an adult entertainment platform that strictly prohibits individuals under the age of 18 from registering or using our services. We do not knowingly collect any personal data from minors.
If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who find that their child has an account with tw88 are requested to contact our support team immediately.
Tw88 uses a multi-layered age verification system, including KYC checks, to ensure all users meet the minimum age requirement. If you suspect a violation, please report it to our support team immediately.
9 Third-Party Links & Services
The tw88 platform may contain links to or integrations with third-party services such as game providers, payment processors, and analytics providers. This Privacy Policy applies solely to the tw88 platform and does not cover the privacy practices of those third parties.
Tw88 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the Privacy Policy of each third party you engage with through the tw88 platform. All third parties we officially partner with are subject to strict data protection agreements.
10 Data Retention Period
Tw88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.
- Active Account Data: Retained for the duration your account is active and for a set period after account closure for AML/KYC compliance purposes.
- Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's tax and financial legal requirements.
- Security Logs: Retained for the period required for security investigation and fraud prevention purposes.
- Communication Data: Customer support records are retained for 3 years for service quality and dispute resolution purposes.
- Marketing Data: Retained until you withdraw consent or request deletion.
Once the retention period has expired and no remaining legal obligations apply, your data will be securely deleted or permanently anonymised.
11 Changes to the Privacy Policy
Tw88 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or new legal obligations. Any material changes will be communicated to you via in-platform notifications, email to your registered address, or an update to this page with a new "Last Updated" date.
Continued use of the tw88 platform after any changes to the Privacy Policy take effect will be deemed as your acceptance of the updated policy. You are encouraged to review this page periodically to stay informed about how we protect your information.
12 Contact Us Regarding Privacy
If you have any questions, concerns, or wish to exercise your user rights regarding this Privacy Policy, the tw88 team is ready to assist you. We take every privacy inquiry seriously and are committed to providing a clear response in a timely manner.
You can reach us via live chat, available 24 hours a day, 7 days a week within the tw88 platform or mobile app. Our support team is fluent in Bahasa Melayu and English, and is always ready to explain any aspect of this Privacy Policy in further detail.
For requests relating to data access, correction, or deletion, please use the in-platform live chat and state "Data Privacy Request" at the start of your message. We aim to respond within 5 business days for all privacy inquiries.
Secure, Trusted & Transparent
Your personal data is always protected at tw88. Register today and enjoy a secure online entertainment experience alongside more than half a million Malaysian users.
By registering, you agree to the Terms and Conditions and the tw88 Privacy Policy. We will not share your data without your consent.